Messages in Roezan have 4 different status:

Sent:

These are messages that we have attempted to send.

Delivered:

Messages that were successfully delivered.

Pending:

Messages that we have sent, but have not received a response from our carrier partners.

Note: If messages are pending after a significant amount of time, this does not mean anything is broken necessarily. We have sent the messages, we just have not received a response from the carriers so we cannot confirm they were delivered.

Undelivered:

These messages were sent, but were confirmed not delivered.

Messages may be undelivered for a number of reasons including:

  • Invalid phone number

  • Landline (undeliverable)

  • Carrier filtered messages (if a message is blocked by a carrier, for instance being categorized as spam)

With any decent size list, it's normal to have some messages undelivered for the reasons listed above. However, if there are a large number of undelivered messages, please contact our support and we'll look into the issue.

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